Privacy Policy
Roots Head Spa + Wellness Lounge
Roots Head Spa LLC, doing business as Roots Head Spa + Wellness Lounge (“Roots”, “we”, “our”, or “us”), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book services, or interact with our communications.
Information We Collect
We may collect personal information when you:
• Book an appointment
• Purchase services or gift cards
• Join our email or SMS marketing lists
• Contact us through our website or social media
• Complete client intake forms
Information collected may include:
• Name
• Phone number
• Email address
• Appointment history
• Payment transaction details
• Service preferences
• IP address and website usage data
Payment information is processed through secure third-party payment processors and is not stored by Roots Head Spa.
How We Use Your Information
We use your information to:
• Schedule and manage appointments
• Provide requested services
• Send appointment confirmations and reminders
• Process payments
• Improve client experience
• Send promotional offers and updates
• Respond to inquiries and customer service requests
We may also use aggregated website analytics to understand how visitors interact with our site.
Email Marketing
By providing your email address, you may receive promotional emails from Roots Head Spa regarding:
• Promotions and special offers
• New services or treatments
• Wellness tips or updates
• Booking reminders
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
We do not sell or rent your email address to third parties.
SMS / Text Message Marketing
By providing your mobile phone number and opting in, you agree to receive SMS text messages from Roots Head Spa which may include:
• Appointment confirmations and reminders
• Promotions and special offers
• Booking availability notifications
• Wellness updates
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying:
STOP
For help, reply:
HELP
Your phone number will not be sold, shared, or distributed to third parties for marketing purposes.
Third-Party Booking & Payment Systems
Roots Head Spa may utilize third-party platforms for booking, payment processing, or client communication.
These platforms may include scheduling software, payment processors, email systems, or SMS communication tools.
These third parties maintain their own privacy policies and security practices.
Roots Head Spa selects vendors that maintain industry-standard data protection.
Cookies & Website Analytics
Our website may use cookies and analytics tools to:
• Understand website traffic
• Improve user experience
• Measure marketing performance
These technologies may collect non-identifying information such as:
• Browser type
• Device information
• Pages visited
• Time spent on site
Users may disable cookies through their browser settings.
Data Protection
Roots Head Spa takes reasonable steps to protect personal information through:
• Secure software platforms
• Password-protected systems
• Limited employee access to client data
While we take reasonable precautions, no online system can guarantee absolute security.
Sharing of Information
Roots Head Spa does not sell, trade, or rent personal information to third parties.
Information may only be shared when necessary to:
• Process payments
• Deliver scheduled services
• Comply with legal obligations
Your Privacy Rights
You may request to:
• Update your contact information
• Opt out of marketing communications
• Request deletion of personal information where permitted by law
Requests can be submitted by contacting us directly.
Changes to This Policy
Roots Head Spa may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last Updated” date.
Mobile Terms of Service
Last updated: April 6, 2026
The Roots Head Spa + Wellness Lounge mobile message service (the "Service") is operated by Roots Head Spa + Wellness Lounge (“Roots Head Spa + Wellness Lounge”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Roots Head Spa + Wellness Lounge’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Roots Head Spa + Wellness Lounge through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Roots Head Spa + Wellness Lounge. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18557838950 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Roots Head Spa + Wellness Lounge mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18557838950 or email Rootsheadspanj@gmail.com
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Contact Information
If you have questions about this Privacy Policy or Mobile Terms of Service, please contact:
Email: rootsheadspanj@gmail.com